Yes. Kwiro is trained on 861 scenarios across 10 store types — fitness, beauty, pet, electronics, home, jewelry, food, sports, baby, auto. Day one, the network memory carries cross-store patterns. Day thirty, it’s specific to you.

Nothing extra on top of your plan price. No per-message API billing. By default, your bill never exceeds your plan price even past your monthly limit — the AI shifts into shorter, polite “degrade mode” replies. If you'd rather pay for full-quality replies past your limit, raise the cap on the Subscription page and pay $10 per extra 1,000. Free tier = $0 forever.

Independently tested at ~0% hallucination on product data — 887 scenarios across 58 languages, audited monthly. We won’t pretend it’ll always stay there: no AI is perfect, and edge cases will happen. What we promise is transparency. Every conversation is in your dashboard, every uncertain answer surfaces in Knowledge Gaps, and the AI is built to refuse rather than guess. Browse all 887 receipts on our /proof page.

Yes — 58 languages tested. English (US, UK, Australian variants), Spanish, French, German, Italian, Portuguese, Dutch, plus 50 more covering EU, Asia, Middle East, and Africa. The AI auto-detects and replies in the shopper’s language. See full list + per-language test results →

No. The widget is a 3KB iframe. Your WooCommerce storefront loads exactly as fast as it does now.

You keep every conversation, every insight, every customer export. The widget just stops. No lock-in.

Yes, including product sync. Plugin install: 30 seconds. Widget configuration: 2 minutes. Product embedding generation: 20–30 minutes for a typical 500-product catalog, fully automatic.

No. Kwiro is a salesperson, not a support agent. It answers product questions, recommends items, and handles objections. For refunds, order status, or account issues, the AI politely declines and tells the shopper to reach your support team directly.

Fully GDPR + CCPA compliant. Customer chats are encrypted in transit (TLS 1.2+) and at rest (AES-256), never sold, never used to train third-party models, and you can export or delete any customer’s data with one click.

Yes. Set the tone (friendly, professional, playful), add a brand voice description, exclude certain products, and block responses in certain languages. Everything configurable from the dashboard.

Your AI keeps working — no forced upgrade, no mid-conversation cutoff. By default (1× cap), your bill stays at the plan price and replies shift into shorter degrade-mode answers past your limit. If you'd rather pay for full-quality replies past your limit, raise the cap to 2×/3×/5× and overage is billed at $10 per extra 1,000. You'll see upgrade suggestions in your dashboard if you're consistently over — upgrading is usually cheaper than paying overage for 3+ months running.

Yes. Scale tier ($299/mo launch) includes multi-store management, white-label widget, and up to 10 team seats. Agencies managing 10+ stores get bulk discounts. Talk to sales for details.

Chatbots answer questions. Sales Agents close deals. Kwiro is built to recommend products from your actual catalog, handle objections, and nudge shoppers toward checkout — the job a human salesperson does. Every other ‘AI chat’ tool — Tidio, Tawk, Zendesk, Intercom — was built for customer support and retrofitted for sales. Different tool, different outcome, different category.

Kwiro opens with a Guided Selling quiz — tap-friendly multiple choice cards (“Who’s this for? Myself / Someone else / Just browsing / Not sure yet”). After step one, the AI writes the next questions live from YOUR catalog and the shopper’s previous answers. Most sessions finish in 2–4 taps and hand off to a normal chat reply with real product cards. Available on every plan, included in your conversation count, no setup needed.

Shopify support is in active development — launching Q3 2026. BigCommerce and Magento are on the roadmap for late 2026. Every platform gets the same backend, same AI, same 5-layer memory — only the plugin differs. Join our platform waitlist and we’ll email you the day your platform is ready.