Documentation
Everything you need to run Kwiro on your store
Written for store owners, not developers. Start with What is Kwiro? if you're new — or jump straight to the section you need.
Getting Started
Install, connect, and run your first conversation.
What is Kwiro?
Learn what Kwiro does, who it's for, and how it turns your WooCommerce store into a 24/7 sales machine.
Installing Kwiro
Step-by-step guide to installing and activating the Kwiro AI Sales Assistant on your WooCommerce store.
Connect Your Store
Link your WooCommerce store to Kwiro in one click and start syncing products.
Your First AI Conversation
Test your Kwiro installation by having your first AI-powered conversation on your store.
Daily Use
What to open every morning to stay on top of sales.
Your Dashboard Overview
Pro+A guided tour of the Kwiro dashboard -- see your AI's performance, revenue impact, and customer conversations at a glance.
Browsing Conversations
Read every conversation your AI had with a shopper. See exactly what it recommended, where it helped, and where it could improve.
The Action Center
Pro+A focused list of what needs your attention this week — issues, opportunities, and wins, ranked by impact.
Sales Attribution
Pro+How Kwiro tracks which orders the AI helped close — direct vs assisted attribution, and what each one means.
Understanding Your Analytics
Pro+Learn what each metric on your Kwiro dashboard means and how to use analytics to grow your sales.
Customization
Make Kwiro look and sound like your brand.
Customizing Your Widget
Match the Kwiro chat widget to your store's brand with custom colors, position, welcome message, and bot name.
Setting Your AI's Personality
Growth+Control how your Kwiro AI assistant talks to customers -- from professional and formal to friendly and casual.
Custom Prompts
Growth+Add your own instructions to the AI — your closing line, your tone rules, things specific to your shop. Available on Growth and Scale.
Forbidden Topics
Growth+Tell the AI what NOT to discuss. Anything in your forbidden list gets a polite redirect instead of an answer.
Controlling Where the Widget Shows
Choose which pages display the Kwiro chat widget, adjust mobile behavior, and control visibility settings.
Smarter AI
Memory, learning, recommendations — the moat.
Memory Inspector
Growth+Pin, edit, or delete what your AI has learned. The unique tool that lets you control the patterns Kwiro uses to sell.
Knowledge Gaps
Growth+Find every question your AI couldn't answer well. Fix it once with a typed resolution. The AI applies the fix to every future similar question.
How Product Recommendations Work
Understand how Kwiro reads your catalog and matches the right products to each customer's question.
How Your AI Gets Smarter Over Time
Learn how Kwiro improves its sales performance the longer it runs on your store -- like a new employee learning the ropes.
Guided Selling Quiz
How Kwiro turns undecided shoppers into 30-second guided conversations that end with real product picks.
Insights
Reports that turn conversations into product decisions.
Top Questions
What your shoppers actually ask, ranked by frequency. A goldmine for product copy, FAQs, and category descriptions.
Missing Products
Pro+Customer demand for products you don't sell. Direct revenue insight into what to add next.
After-Hours Impact
Pro+How much revenue your AI generates outside your business hours, when no human staff would have answered.
Billing & Subscription
Plans, overage, invoices, cancel-and-keep-data.
Managing Your Subscription
An overview of how subscription management works in Kwiro. Drill into the right page for the specific action you need.
Upgrading, Downgrading & Switching Plans
How plan changes work — upgrades happen instantly, downgrades wait until your period ends so you keep what you paid for.
Cancel & Reactivate
Cancel anytime — your plan stays active until the end of the period you've paid for. Reactivate any time before that.
Invoices & Receipts
View and download every invoice. PDFs are generated by Paddle, our payment processor, and signed for compliance.
Conversation Limits & Overage
How conversations are counted, what your plan includes, and the capped $10/1k overage that keeps the AI working past your limit without surprise bills.
Languages & Accuracy
58 languages, ~0% hallucination, GDPR.
Languages Supported
Pro+Kwiro speaks 58 languages naturally. Your AI replies in whatever language your shopper writes in, no setup needed.
AI Accuracy & How We Test
Kwiro is tested against 794 scenarios across 33 categories before every release. Here's how we test, what we test, and how to read our public results.
Data Privacy & Security
What data Kwiro collects, where it's stored, and how it's protected. Plain-language privacy answers for store owners.
Reference
API, team roles, sync details for power users.
API Access
Growth+Programmatic access to your Kwiro data for custom integrations, BI tools, and headless storefronts.
Team Members & Roles
Invite teammates to your dashboard. Owner has full control; Members have read access plus comment capability.
Sync History & Errors
Diagnose product-sync issues, replay batches, and find the root cause when something goes wrong.
Troubleshooting
Stuck? Common fixes and FAQs.