Memory Inspector

You Control What the AI Remembers#

Most AI tools are black boxes — you have no idea what they've learned about your store. Memory Inspector is the opposite. Every pattern your AI has extracted from real conversations shows up in a list. You can read it, pin it, edit it, or delete it.

This is a Growth and Scale feature. It's also Kwiro's biggest moat: when you switch to a competitor, all of this resets to zero.

Where Memory Comes From#

After every conversation that leads to a sale (or a strong thumbs-up), Kwiro extracts what worked into your store's memory bank. Five types:

Type	What it captures
Learned FAQ	Questions shoppers ask + answers that performed well.
Selling strategy	Patterns that converted ("compare two products → suggest the bundle").
Objection handler	Pre-tested responses to "is this real wool?", "is shipping really free?", etc.
Anti-pattern	Phrasings that killed sales. The AI avoids these.
Product insight	Specific knowledge about specific products from real shopper Q&A.

What You Can Do#

Pin#

Pinned memories always make it into the AI's context, even if it has hundreds of higher-effectiveness rivals competing for the token budget. Use this for things that are absolutely critical: your hero closing line, your unique-selling-point on a top product, etc.

Edit#

If a learned pattern is almost right but worded poorly, edit it. Your edit replaces the original. The AI uses your version going forward, marked as owner_edited so it always wins over auto-extracted versions.

Delete#

Soft-deletes the memory (sets retired_at). The AI stops using it immediately, but the row stays in the database in case you change your mind. Anti-patterns (failed selling phrasings) are auto-retired after 5 attempts with low effectiveness.

Add#

You can write custom memories yourself — most useful for selling strategies ("when shoppers ask about size 14, mention our extended sizing collection") or product insights that the AI hasn't picked up yet.

How Effectiveness Score Works#

Each memory has a effectiveness_score (0.0–1.0). It's updated atomically every time the memory contributes to a conversation:

• Customer bought → +0.1
• Thumbs up → +0.05
• Thumbs down → -0.1
• Customer left without action → -0.02

Memories with score below 0.3 after 5+ uses get auto-retired. You don't have to do anything.

When to Audit Manually#

Twice a year is enough for most stores. Quick checks:

• Sort by effectiveness, look at the top 20. These are your AI's "greatest hits". Pin the strongest ones.
• Filter by anti-pattern type. Skim the list. Anything embarrassing? Delete it.
• Look for FAQ duplicates (different wordings of the same question). Pin one, delete the rest.

Why This Beats Competitors#

No other AI sales tool lets you see what's been learned, let alone edit it. Tidio's automation flows are pre-built triggers; Gorgias's macros are templates you write. Kwiro is the first to expose the AI's actual learning surface.

This compounds: month 1 your AI is generic. Month 12 your AI sells like your best in-store associate, with patterns nobody else can replicate.

Read-Only Members#

Members on your team see the Memory Inspector in read-only mode. Only the Owner can edit, pin, delete, or add. This is intentional — memory shapes what every customer hears, so changes route through one person.