Setting Your AI's Personality

Control how your Kwiro AI assistant talks to customers -- from professional and formal to friendly and casual.

Give Your AI the Right Voice for Your Brand#

Every store has a different vibe. A luxury watch store should sound different from a fun pet accessories shop. Kwiro lets you control the tone and style of your AI assistant so it matches your brand perfectly.

The Widget & AI configuration page showing color theme palettes, bot name, floating bubble label, Powered-by toggle, tone presets (Friendly / Professional / Casual), proactive opener, placement, and a live preview iframe on the right. — Screenshot: The Widget & AI page. Branding (color theme, bot name, Powered-by badge) on the left; tone, proactive opener, placement on the bottom. The live preview pane on the right re-renders as you tweak.

Where to Find Personality Settings#

Go to AI Sales Assistant in your WordPress sidebar
Click the AI Settings tab
Scroll to the Personality & Tone section

Choose a Tone#

Select one of the built-in tone options:

Professional -- Polished and straightforward. Great for electronics, business supplies, or luxury goods. Example: "I'd recommend the Titanium Pro Watch. It features a sapphire crystal display and is currently available at $299."
Friendly -- Warm and approachable. Works well for most stores. Example: "Great choice looking at watches! The Titanium Pro is one of our favorites -- gorgeous sapphire display and it's on sale for $299 right now."
Casual -- Relaxed and conversational. Perfect for younger audiences or lifestyle brands. Example: "Oh you'll love the Titanium Pro! Seriously cool sapphire display, and it's $299 which is a great deal."

The tone affects how the AI phrases its responses, but it always stays accurate about your products and prices.

Add Custom Instructions#

The Custom Instructions text box lets you give the AI specific guidance about your store. This is where you can really fine-tune the experience. Some useful examples:

"Always mention our free shipping on orders over $75"
"We specialize in eco-friendly products -- highlight sustainability when relevant"
"Our target customers are new parents looking for safe baby products"
"If someone asks about sizing, recommend they check our size guide page"
"Never recommend Product X and Product Y together -- they are not compatible"

Keep instructions clear and specific. You can add as many as you like.

Set Product Focus Areas#

Under Product Focus, you can tell the AI which products or categories to prioritize:

Featured Products -- the AI will highlight these when customers ask general questions like "what do you recommend?"
New Arrivals -- tell the AI to mention recent additions to your catalog
Sale Items -- instruct the AI to suggest items currently on sale when appropriate

Save and Test#

Click Save Settings, then open your store and test a few questions. Try asking the same question before and after changing the personality to see the difference in tone.