Invoices & Receipts

View and download every invoice. PDFs are generated by Paddle, our payment processor, and signed for compliance.

Every Invoice, One Click Away#

Notification feed example. Each new invoice and receipt also lands here, with one-tap download to PDF.

The Subscription page in your dashboard has a Billing history card listing every invoice — your monthly subscription bills plus any one-time charges (like overage). Click Download next to any invoice to get the PDF.

What Each Invoice Shows#

Invoice number (e.g. INV-1234)
Date the bill was generated
Description (e.g. "Pro · Monthly", "Overage · 247 conversations")
Amount + currency
Status (paid / completed / past_due / canceled)
Download button → opens the PDF in a new tab

How the PDF Works#

When you click Download, Kwiro requests a fresh URL from Paddle (our payment processor). The URL is signed and expires in 1 hour. We don't store the PDF on our servers — every click generates a fresh one. This is intentional: it ensures you always get the most current version, including any after-the-fact adjustments.

The PDF contains everything an accountant would expect: your business name + address (as set in Paddle), your billing address, line items, tax breakdown by jurisdiction, the gross/net/tax totals, payment method last-4, and a unique invoice number.

Manage Billing in Paddle#

The Manage billing in Paddle button at the top of the Billing history card opens Paddle's hosted customer portal. From there you can:

Update your payment method (card number, expiry, billing address)
View all invoices in Paddle's interface
Cancel from inside Paddle (also works from your Kwiro dashboard)
See upcoming charges

The portal session URL is fresh-minted each time you click — no stored session, no cached link.

Receipt Emails#

After every successful payment, you receive two emails:

Paddle's receipt PDF — sent automatically by Paddle, contains the actual invoice document for your records.
Kwiro's notification — a short branded email with a link to your dashboard where you can see the impact of that month's spend (revenue attributed, conversations, satisfaction).

If a payment fails, you also get a dunning email from Kwiro with a one-click "Update payment method" link.

Refunds#

We offer refunds within 14 days of any payment if you're not satisfied. Email [email protected] with the invoice number and a one-line reason. We process refunds through Paddle, and they typically appear on your card in 3-5 business days.

Tax Handling#

Paddle is our merchant of record, which means they collect and remit tax (VAT, GST, sales tax) on our behalf based on your billing address. The exact tax rate appears on each invoice. If you're a registered business and have a VAT number, you can add it in the Paddle portal — VAT will then be reverse-charged.

CSV / Bulk Export#

Not yet available. Reach out to [email protected] if you need a bulk export for your accountant — we can pull it manually for you while we build self-serve CSV.