Managing Your Subscription

Self-Serve Everything#

You can do every billing action from your dashboard. No support ticket, no email back-and-forth. Open Subscription in the sidebar and you'll see:

• Your current plan + status
• Live usage (this month's conversations vs. plan)
• What happens when you hit your limit (overage / strict mode)
• A pager-friendly billing history with PDF downloads
• Plan cards for upgrading or downgrading
• Cancel button (with one-click reactivation if you change your mind)
• Manage-billing-in-Paddle button for everything else

What Each Action Does#

For the specifics:

• Plans, upgrades, downgrades, interval switches → — how plan changes work, why upgrades are immediate but downgrades wait until your period ends.
• Cancel & reactivate → — how cancellation works, how to reactivate before the period ends, and what happens after.
• Conversation limits & overage → — what the $10 / 1k overage means, the cap that protects against surprise bills, and strict mode.
• Invoices & receipts → — downloading PDFs, managing payment methods through Paddle's portal, refunds.

Founding-Member Pricing#

If you signed up during the launch window, your founding-member prices are locked in for as long as your subscription stays active:

Annual saves another ~15% on top.

The Subscription page shows both — your launch price as the headline, the regular price struck through with a "FOUNDING MEMBER" badge. As long as you don't cancel, the launch price holds even when we raise the regular price for new signups.

Read-Only for Members#

If you're a Member (not the Owner), the Subscription page shows a "Read-only — billing changes route through the Owner" banner. You see the plan and usage; the action buttons are hidden. See Team Members & Roles.